Delete your Tiho account

How to request deletion

1. Email right.dev.solution@gmail.com with the subject “Delete my Tiho account”.
2. Include your Tiho nickname (for example, @nickname) and clearly say that you want your account and associated data deleted. Provide a reply address if it differs from the sending address.
3. Wait for our reply: we will explain how to verify safely that the account belongs to you. Knowing the nickname and sending an email do not establish ownership.

Do not send your access secret, encryption keys, safety codes, message text, or identity documents. They are not needed for the initial request.

What happens next

We will reply and verify account ownership before deleting data. If ownership cannot be confirmed, we will explain this and will not delete another person's account.

After verification, we will remove the account and associated data from Tiho's live databases, including the profile, photo, devices, contacts, and encrypted history. Access from the devices will stop; we will confirm completion by email.

Copies of conversations kept by other participants or saved outside Tiho cannot be removed. Data may remain in backups after it is removed from live databases: a backup retention period has not yet been set. Signing out of the app does not delete the account.